Respond Styles in Communication



  • To judge or criticize another person’s ideas, feelings, or behavior

  • To tell or teach the person what is right or good  for him or her


The receiver may regard the advice, no matter how well-intended, as a put down and may react with defensive behavior

2. Probing


  • To find out more about the other person’s thoughts, feelings, behavior

  • To gather information for decision-making and problem-solving


  • Although information is essential for appropriate action, insensitive questioning may make us appear over analytical, without due recognition of the feelings of others

3. Interpreting


  • To explain behavior of a person, what it means, why the person did what he did


  • Although meant to help the person acquire insight in understanding of his behavior, it may be threatening to the person. If given prematurely or inaccurately, causing the person to strike back

4. Supporting


  • To comfort, console, give support, encourage, cheer a person up

  • To reduce the intensity of the person’s feelings


  • It may make the person think we are belittling the person’s views or feelings and we don’t really understand them

5. Understanding


  • To see things from the person’s internal frame of reference

  • To communicate we understand what the person is saying & feeling about a situation


  • To be effective, focus on the person’s perceptions and needs

with Love and Passion,

Stanley Cham +6012 30 215 88

Unique Professional Proposition: A value-add motivator and training specialist who help companies grow their business by inspiring employees into wanting to grow themselves and willing to engage with the company to create a win-win employer-employee partnership

Mission: Inspiring Growth & Wellness Coaching

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