Respond Styles in Communication

1. ADVISING

Intention

  • To judge or criticize another person’s ideas, feelings, or behavior

  • To tell or teach the person what is right or good  for him or her

Caution

The receiver may regard the advice, no matter how well-intended, as a put down and may react with defensive behavior

2. Probing

Intention

  • To find out more about the other person’s thoughts, feelings, behavior

  • To gather information for decision-making and problem-solving

Caution

  • Although information is essential for appropriate action, insensitive questioning may make us appear over analytical, without due recognition of the feelings of others

3. Interpreting

Intention

  • To explain behavior of a person, what it means, why the person did what he did

Caution

  • Although meant to help the person acquire insight in understanding of his behavior, it may be threatening to the person. If given prematurely or inaccurately, causing the person to strike back

4. Supporting

Intention

  • To comfort, console, give support, encourage, cheer a person up

  • To reduce the intensity of the person’s feelings

Caution

  • It may make the person think we are belittling the person’s views or feelings and we don’t really understand them

5. Understanding

Intention

  • To see things from the person’s internal frame of reference

  • To communicate we understand what the person is saying & feeling about a situation

Caution

  • To be effective, focus on the person’s perceptions and needs

with Love and Passion,

Stanley Cham +6012 30 215 88

www.onenesstraining.com

sc@onenesstraining.com

Unique Professional Proposition: A value-add motivator and training specialist who help companies grow their business by inspiring employees into wanting to grow themselves and willing to engage with the company to create a win-win employer-employee partnership

Mission: Inspiring Growth & Wellness Coaching

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